The Workshop Supervisor is responsible for the management of workshop staff, and ensuring all matters relating to mechanical services are achieved.
Prepare, supervise and control workshop activities, including the scheduling of work in the service department.
Liaise with customers and diagnose customer concerns with equipment prior to being booked in for service and/or repair
Assist all Technicians and Apprentice Technicians in the diagnosis of mechanical problems
Ensure that Technicians and Apprentice Technicians are using their time effectively and efficiently
Upon completion of normal repairs and/or service inspect and test machinery with the Technician who completed the job to ensure the equipment has been repaired and/or serviced in accordance with the customer’s instructions and manufacturers guidelines
Ensure customers receive the best quality service by requiring that all jobs are completed correctly the first time.
Ensure all customer equipment/machinery is presented back to the customer in a clean and presentable standard
Check and inspect that all tools are available and maintained in the correct place and that all equipment is in suitable working condition
Control and set workshop behavioral standard
Maintain staff morale
Advise all new and existing staff of workshop policies and procedures and adherence to these policies and procedures
Set a regular workshop cleaning schedule highlighting employees specific duties
Make suggestions to management for improvements to the Mechanical Service Department’s operations
Maintain a well trained workforce and supervise in-house training as required
Ensure the development and progress of all apprentices
Assist toward keeping the workshop area clear and clean, orderly and attractive in appearance
Perform all other duties as assigned by the supervisor and/or management in a professional and efficient manner
Assist in the coordinating after hours call outs and the weekly on call roster.
Class 1 journeyman
Sound knowledge of workshop procedures
Excellent diagnostic skills
Proficient computer skills
Clean Class 2 driver's licence
Work experience in the similar position will be added advantage